Customer Service Representative (CSR) - GraPARI Digital Platform (Malang, East Java)

Join Infomedia Nusantara as a Customer Service Representative (CSR) for GraPARI, Indonesia’s leading digital platform for property and real estate services! Are you passionate about delivering exceptional customer experiences and helping clients navigate the world of property transactions with ease? If so, we invite you to be part of our dynamic team in Malang, East Java.

As a CSR at GraPARI, you will be the first point of contact for our clients, providing them with the support and guidance they need to find their dream properties. Your daily tasks will involve handling inquiries, resolving issues, and ensuring that our clients have a seamless and satisfying experience throughout their property journey.

📋 Tanggung Jawab Pekerjaan

• Answering customer inquiries and providing information about GraPARI’s property listings and services.
• Assisting clients in navigating the GraPARI platform, including property searches, virtual tours, and scheduling viewings.
• Resolving customer complaints and issues promptly and professionally.
• Collaborating with internal teams, such as sales and property management, to ensure that client needs are met.
• Updating client information and maintaining accurate records in our CRM system, Salesforce.
• Providing regular feedback to the GraPARI team to improve our services and client experience.
• Participating in training and development programs to enhance your customer service skills.
• Adhering to GraPARI’s quality standards and customer service policies.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the real estate or property industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using Salesforce and other customer relationship management (CRM) tools.
• Familiarity with Indonesian property market and real estate transactions.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both Indonesian and English languages.

🛠️ Keahlian

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